1. Your deletion options
You can request one of the following actions:
- Delete my account: closes your BoardGame Friend account and deletes or anonymises personal data linked to the account, unless a legal exception applies.
- Delete specific personal data: asks us to delete certain information, such as profile details, location history, media or support messages, where possible.
- Withdraw consent: asks us to stop processing data that depends on your consent, such as precise location or push notifications.
- Ask a privacy question: requests clarification before deletion.
If account deletion is available directly inside the app, we recommend using the in-app deletion path first because it can verify your account more quickly.
2. What we usually delete or anonymise
When you request account deletion, we normally delete or anonymise:
- Account profile data, such as name, surname, email address, birthday, gender and preferred language.
- Account identifiers and login associations, including Google or Apple sign-in links where technically possible.
- Location data linked to your account, unless retention is needed for safety, security or legal reasons.
- Uploaded profile photos, selected files or other user content that is linked to your account and under our control.
- Notification tokens and non-essential preferences linked to your account.
3. What may be kept for a limited period
Some information may be retained where necessary and lawful, for example:
- Security logs, IP logs and abuse-prevention records needed to protect users and investigate incidents.
- Records needed to comply with legal obligations, accounting rules, consumer law or valid authority requests.
- Information needed to establish, exercise or defend legal claims.
- Aggregated or anonymised data that no longer identifies you.
- Messages or content that other users lawfully keep in their own accounts, where deletion from their account is not technically or legally required.
4. Request handling timeline
We aim to respond to verified privacy and deletion requests within 30 days. If a request is complex or we receive many requests, we may extend the response period where allowed by law and will inform you when required.
Some backup copies may take additional time to be overwritten according to our normal backup and retention cycle.
5. Data deletion request form
Complete and submit the form below. We will securely record your request and contact you if additional information or identity verification is required.
6. After you submit
After a successful submission, you will receive an on-screen reference number. Please keep this number for future correspondence.
Our privacy team will review your request and contact the email address linked to the request if verification or additional information is needed.
7. Identity verification
For your security, we may need to verify that you are the account owner before deleting account data. We will only ask for information that is reasonably necessary for verification.
If we cannot verify the account owner, we may be unable to complete the deletion request.