Find answers, fix common problems and contact BoardGame Friend support.

Confirm that your internet connection works, then retry the same sign-in method you used when creating the account. If you used Google or Apple, make sure that account is active on your device.

Restart the app and install the latest available app version. Do not share passwords, verification codes or recovery details with anyone claiming to be support.

You may have used a different email address or sign-in provider. Sign out and try the original method connected to your existing account.

Protect your device, use a secure Google or Apple account, enable device locking and notify support if you believe someone else accessed your account.

Check that BoardGame Friend has permission to use the camera or photo library. Try a common image format and a smaller file, then restart the app if the upload does not complete.

Make sure the save action completed and that you are online. Refresh or reopen the profile screen. Some changes may take a short time to appear throughout the app.

Do not publish passwords, identity documents, financial information, private addresses or other sensitive information. Share only what is necessary for using the app.

1. Confirm that device location is turned on.
2. Allow location access for BoardGame Friend in device settings.
3. Disable battery-saving restrictions that may block location updates.
4. Move to an area with a clearer GPS, Wi-Fi or mobile signal.
5. Close and reopen the app.

Location is an estimate and can be affected by GPS accuracy, buildings, network conditions, device settings and delayed updates. Do not use the app for navigation, emergencies or time-critical safety decisions.

Some non-location features may remain available, but nearby discovery and distance-related functions may be limited or unavailable.

Check notification permission for BoardGame Friend, confirm that notifications are enabled inside the app where available and review Focus, Do Not Disturb and battery-saving settings.

Notifications may also be delayed by network conditions or external push-notification services.

Use in-app notification settings where available, or disable BoardGame Friend notifications in your device settings. Essential account or legal communications may still be sent by email when required.

Meet in a public place, arrange your own transport, tell someone you trust, protect your home address and financial details, and leave if the situation feels unsafe.

You can report abusive or suspicious behaviour through the in-app support section by going to Profile → Settings → Solution Center. You can also email us at [email protected] with the relevant profile, event or incident details. Please do not include passwords or unnecessary sensitive information.